Terms Of Service
Shipping policy
Our standard processing time for orders is typically 5-7 business days, in addition to transit time based on the shipping option you select. Please note that there may be delays if any of the items in your order are out of stock. In such cases, we will promptly notify you and work with you to make suitable arrangements. If any item in your order is unavailable, we will issue a full refund for that item.
Occasionally, shipping carriers may experience delays beyond our control. If this happens, we will do our best to keep you informed of any changes and provide updates on the status of your shipment.
Refund policy
We regret to inform you that we do not provide refunds or exchanges for our products. However, in the rare event that you receive a damaged item, we will offer an exchange on a case-by-case basis. To initiate a claim, please send an email to babaexoticss@gmail.com with your order number, name, and the most convenient way to reach you. Please attach clear pictures of the damaged item and the condition of the box in which it arrived. We will review your claim and get back to you as soon as possible.
Backordered items
Please note that some items may be on backorder or out of stock indefinitely due to the nature of our products. In such cases, we will promptly inform you of any unavailability and provide a refund for that item. We value our customers and strive to keep you informed throughout the ordering process, so rest assured that we will do our best to communicate with you in a timely and transparent manner.
Damages
Please be aware that certain items may have imperfections due to the exporting company's practices. We take great care to package all shipments with protective materials, but we cannot guarantee that items will arrive undamaged. If an item arrives with visible damage, such as being punctured or opened, please contact us immediately, and we will make appropriate accommodations. Please note that small imperfections in the products will not be eligible for a refund or exchange.
During the summer season, chocolates and other heat-sensitive items may melt during transit. We advise customers to keep this in mind when placing orders. Please refer to our terms and conditions for more details on our policies regarding melted items. We take customer satisfaction seriously and will do our best to address any concerns or questions you may have.
Expiration Dates
We want to assure our customers that all of our items are 100% safe to consume and are within their expiration dates. However, we would like to remind our international customers that some countries may use a production date system instead of the standard expiration date system. Therefore, we recommend that purchasers verify the ingredients of our products to ensure their safety.
Please note that some of our items may contain dairy, nuts, spices, wheat, and fish. If you have any allergies or dietary restrictions, please carefully review the product descriptions and ingredient lists before making a purchase. We take our customers' health seriously and strive to provide accurate and transparent information about our products. If you have any questions or concerns, please don't hesitate to contact us.
Payment Verification
We would like to inform our customers that we reserve the right to cancel any order that we suspect involves fraudulent activity or misuse of our services. Additionally, we may verify a payment method at any time and request an alternative payment method if necessary.
We take fraud and chargebacks seriously, and we reserve the right to pursue legal action against any individuals or entities involved in such activities. We believe in fair and ethical business practices and strive to maintain the highest level of integrity in all our transactions.
If you have any questions or concerns regarding our policies, please do not hesitate to contact us. We value our customers and aim to provide the best possible service and experience.
Contact
We kindly request that all email communication be directed to our dedicated email address at babaexoticss@gmail.com. Our team will make every effort to respond to your email within 24-48 hours. We appreciate your patience and understanding as we work to provide prompt and efficient customer service. Thank you for choosing our services, and we look forward to hearing from you.
Our standard processing time for orders is typically 5-7 business days, in addition to transit time based on the shipping option you select. Please note that there may be delays if any of the items in your order are out of stock. In such cases, we will promptly notify you and work with you to make suitable arrangements. If any item in your order is unavailable, we will issue a full refund for that item.
Occasionally, shipping carriers may experience delays beyond our control. If this happens, we will do our best to keep you informed of any changes and provide updates on the status of your shipment.
Refund policy
We regret to inform you that we do not provide refunds or exchanges for our products. However, in the rare event that you receive a damaged item, we will offer an exchange on a case-by-case basis. To initiate a claim, please send an email to babaexoticss@gmail.com with your order number, name, and the most convenient way to reach you. Please attach clear pictures of the damaged item and the condition of the box in which it arrived. We will review your claim and get back to you as soon as possible.
Backordered items
Please note that some items may be on backorder or out of stock indefinitely due to the nature of our products. In such cases, we will promptly inform you of any unavailability and provide a refund for that item. We value our customers and strive to keep you informed throughout the ordering process, so rest assured that we will do our best to communicate with you in a timely and transparent manner.
Damages
Please be aware that certain items may have imperfections due to the exporting company's practices. We take great care to package all shipments with protective materials, but we cannot guarantee that items will arrive undamaged. If an item arrives with visible damage, such as being punctured or opened, please contact us immediately, and we will make appropriate accommodations. Please note that small imperfections in the products will not be eligible for a refund or exchange.
During the summer season, chocolates and other heat-sensitive items may melt during transit. We advise customers to keep this in mind when placing orders. Please refer to our terms and conditions for more details on our policies regarding melted items. We take customer satisfaction seriously and will do our best to address any concerns or questions you may have.
Expiration Dates
We want to assure our customers that all of our items are 100% safe to consume and are within their expiration dates. However, we would like to remind our international customers that some countries may use a production date system instead of the standard expiration date system. Therefore, we recommend that purchasers verify the ingredients of our products to ensure their safety.
Please note that some of our items may contain dairy, nuts, spices, wheat, and fish. If you have any allergies or dietary restrictions, please carefully review the product descriptions and ingredient lists before making a purchase. We take our customers' health seriously and strive to provide accurate and transparent information about our products. If you have any questions or concerns, please don't hesitate to contact us.
Payment Verification
We would like to inform our customers that we reserve the right to cancel any order that we suspect involves fraudulent activity or misuse of our services. Additionally, we may verify a payment method at any time and request an alternative payment method if necessary.
We take fraud and chargebacks seriously, and we reserve the right to pursue legal action against any individuals or entities involved in such activities. We believe in fair and ethical business practices and strive to maintain the highest level of integrity in all our transactions.
If you have any questions or concerns regarding our policies, please do not hesitate to contact us. We value our customers and aim to provide the best possible service and experience.
Contact
We kindly request that all email communication be directed to our dedicated email address at babaexoticss@gmail.com. Our team will make every effort to respond to your email within 24-48 hours. We appreciate your patience and understanding as we work to provide prompt and efficient customer service. Thank you for choosing our services, and we look forward to hearing from you.